FAQs

• Is this website safe?
• Do you have customer representatives I can take my questions to?
• What do I do if I receive the wrong order? Does TonerForAutism.com have a return and exchange policy?
• What do I do if I’m still not satisfied with my order?
• What is TonerForAutism.com’s shipping policy?
• Can my order be shipped to a different mailing address than my billing address?
• Do I need to be at my residence or business to receive my order?
• How will I know if the items I want are available?
• What is the shelf life of your products?
• I only want Original Equipment Manufacturer (OEM) cartridges. Do you sell non-OEM products?
• Do your products come with installation instructions?
• I don’t want to give my credit card information over the Internet. What are my other options for payment?
• I’d like to set up my organization to be a fundraising partner with TonerForAutism.com. How do I do this?
• Can you explain how this program works as a fundraiser for TonerForAutism.com?
• What are the tax-related issues I should know about as a fundraising partner?

Is this website safe?

Secure Transactions Using Our Stronghold Server

TonerForAutism.com takes the issue of security very seriously. We utilize the Yahoo platform and every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. We also encrypt your credit card number when we store your order and whenever we transfer that information to participating merchants. For added security, TonerForAutism.com also encrypts the credit card numbers which are stored on disk. Please trust that security for ordering is taken very seriously. Both as a company and as individuals, TonerForAutism.com orders products online all the time using credit cards. We feel as safe as we would paying for services or products in a store or restaurant. TonerForAutism.com has established the safest possible systems so customers will feel completely safe ordering from us.
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Do you have customer representatives I can take my questions to?

With a 97% customer satisfaction rating, customer service is TonerForAutism.com’s top priority and we will do everything we can to help you, from the ordering process, to any issues that might come up once you have received your order. TonerForAutism.com’s direct customer service number is 1-800-799-5377.
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What do I do if I receive the wrong order? Does TonerForAutism.com have a return and exchange policy?

All returns must require a Return Authorization. Please contact us with the reason for return at customercare@imageonecorp.com or 1-800-799-5377. Merchandise without a return authorization form will be not be accepted. Any return authorizations open after 30 days will be cancelled and the return not accepted. Your merchandise must have been originally purchased from TonerForAutism.com to ensure proper credit.

RETURNED MERCHANDISE

Any merchandise purchased from TonerForAutism.com may be returned provided one of the following conditions is met:

• The item is proven to be defective and was purchased less than 6 months previously.
• The item is in a brand new, never been opened box & packing bag & within 60 days of purchase and is not a “final sale/nonreturnable” item.
• The wrong cartridge was shipped in error to the customer.

Items may be returned to TonerForAutism.com at no charge to the customer provided one of the following conditions is met:

• The item is proven to be defective and is not a “final sale/nonreturnable” item.
• TonerForAutism.com shipped the wrong item in error.

Items not falling under the conditions above may be returned to TonerForAutism.com at a 20% re-stock fee to the customer provided the following conditions are met:

• The item is in a brand new, never been opened box.
• The item is 60 days old.
• The item is not a “final sale/nonreturnable” product.

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What do I do if I’m still not satisfied with my order?

TonerForAutism.com’s mission and vision is to exceed what our customers think is possible, so trust that we will always strive to do whatever it takes to make you happy and completely satisfied with our products and service.
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SHIPPING FAQs

What is TonerForAutism.com’s shipping policy?

• Free ground shipping: On Orders over $75.00
• 1-4 day delivery for orders under $75.00 – $4.95
• 3 day delivery - $9.95
• 2 day delivery - $14.95
• Overnight delivery - $19.95

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Can my order be shipped to a different mailing address than my billing address?

Yes. Please make sure when you fill out the shipping information that you note the different addresses.
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Do I need to be at my residence or business to receive my order?

No. If you don’t indicate any special circumstances for delivery, you will not need to be present at your residence or business to receive the order.
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How will I know if the items I want are available?

All items listed on TonerForAutism.com are considered to be in stock and ready for ordering and delivery. In some cases, if there is a back ordered or discontinued product, you will be contacted immediately.
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PRODUCT FAQs

What is the shelf life of your products?

Product shelf live can vary from 6 months to many years. Please email or call TonerForAutism.com’s customer service at 1-800-799-5377 with your product part number and we will find out the answer for you.
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I only want Original Equipment Manufacturer (OEM) cartridges. Do you sell non-OEM products?

Yes, we sell both OEM and high quality compatible products.
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Do your products come with installation instructions?

Yes.
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PAYMENT FAQs

I don’t want to give my credit card information over the Internet. What are my other options for payment?

We also offer payments through Pay Pal and traditional money orders. We do offer payment terms for qualified companies and organizations, after a credit application is completed and submitted. click here for credit application
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FUNDRAISING FAQs

Becoming a fundraising partner with TonerForAutism.com

I’d like to set up my organization to be a fundraising partner with TonerForAutism.com. How do I do this?

Begin today by CLICKING HERE to provide some basic information about your organization. You may also give us a call at 800.799.5377. We look forward to finding out more about your organization and unifying for autism.
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Can you explain how this program works as a fundraiser for TonerForAutism.com?

As a fundraising partner for TonerForAutism.com, you will receive a marketing packet from us which will include ideas and strategies to successfully communicate the TonerForAutism.com program to your community of supporters. Some of the suggested ways of marketing the program include ongoing email campaigns, direct marketing campaigns, word of mouth campaigns, etc. Five percent (5%) of all revenue generated for your group will come back to your organization each month. Since toner is a product that is used so frequently, every time one of your supporters orders from TonerForAutism.com, your organization will receive 5% of that sale. An example would be an individual who orders $500.00 each year with TonerForAutism.com – the fundraising partner organization would receive $25. If the fundraising partner organization has 50 supporters ordering $500 each, the organization will receive $1,250 per year! If you have 150 supporters - $3,750, 300 supporters - $7,500! And these numbers can multiply each year as more and more supporters sign up.

The fundraising partner organization ends up with an automatic fundraiser with virtually no effort since your organization will be receiving the 5% on an ongoing basis, as long as your supporters order through TonerForAutism.com.
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What are the tax-related issues I should know about as a fundraising partner?

There should be no tax issues if your organization has 501(c)(3) status, but we recommend you check with your organization’s tax specialist.
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